Legal
Privacy Policy
Last updated: September 2026
Concierge (“we”, “us”), also operating as Buy Like Local, is a personal concierge service in Buenos Aires, Argentina, that helps foreign travelers buy products, get tickets, and arrange deliveries through WhatsApp and our web chat. This policy explains what data we collect when you use the service or visit concierge.com.ar, and how we use and protect it.
What we collect
When you contact us or use the service, we collect:
- Contact details — your name and your phone / WhatsApp number.
- Message content — the messages you send us, including text, voice notes, and any images or documents you share.
- Order and booking details — what you ask us to buy, book, or deliver: items, delivery addresses, dates, and related preferences.
We only ask for the information needed to complete your request. Please do not send us data we do not need (for example, full card numbers or government ID documents, unless a specific purchase legally requires it and we ask for it).
How we use your data
- To provide the concierge service: making purchases, arranging deliveries, and completing bookings on your behalf.
- To communicate with you about your requests, orders, and payments.
- To draft replies with AI assistance: our system may use AI to help draft responses, and every reply is reviewed by a human operator before it is sent.
We do not sell your personal data, and we do not use it for third-party advertising.
Messages you send to our WhatsApp number are processed through Meta’s WhatsApp Business Platform (Cloud API). This means Meta Platforms, Inc. acts as a processor that transmits and hosts WhatsApp messages exchanged with us, under WhatsApp’s Business terms and Meta’s own privacy practices. Your use of WhatsApp itself is also governed by WhatsApp’s Privacy Policy.
Service providers
We share data only with the providers needed to run the service, and only to the extent necessary:
- Meta (WhatsApp) — message transmission via the WhatsApp Business Platform (Cloud API).
- Anthropic — AI-assisted drafting of replies (message content may be processed to generate a draft; a human operator reviews it).
- Amazon Web Services (AWS) — hosting and storage of our systems and data.
- PayPal — payment processing. Payments are made through PayPal; we never see or store your full card details.
Retention and security
We keep conversation and order records only as long as needed to provide the service, handle follow-ups, and meet legal and accounting obligations, after which they are deleted.
Data is stored on access-controlled infrastructure, encrypted in transit, and accessible only to the operators who need it to handle your requests.
Your rights
You can, at any time:
- Ask what personal data we hold about you.
- Ask us to correct inaccurate data.
- Ask us to delete your data (see Data deletion below).
- Stop using the service at any time — just stop messaging us.
Data deletion
To request deletion of your data — your contact details, message history, and order records — contact us through any of these channels:
- Message us on WhatsApp or through the chat on concierge.com.ar and ask us to delete your data.
- Email info@concierge.com.ar with the subject “Data deletion request”, from the phone number or with the WhatsApp number you used with us.
We will confirm your request and delete your personal data within 30 days, except for the minimal records we are legally required to keep (for example, invoicing records).
Contact
Questions about this policy or your data? Reach us on WhatsApp, through the chat on concierge.com.ar, or by email at info@concierge.com.ar.
Last updated: September 2026.